Refund policy

RETURN & REFUND POLICY

Raptor Nation LLC | www.FordRaptorNation.com

Last Updated: March 19, 2026

1. Overview

Raptor Nation sells a combination of:

Raptor Nation branded merchandise
Premium Membership subscriptions
Third-party vehicle parts and accessories (drop-shipped)
Partner merchandise fulfilled by independent vendors

Because product categories differ, return eligibility and refund processing may vary depending on the item purchased.

All return requests must be initiated via email at: info@FordRaptorNation.com

Raptor Nation does not accept in-person returns.

2. Raptor Nation Branded Merchandise (Apparel, hats, decals, lifestyle items fulfilled directly by Raptor Nation)

Return Window Returns must be requested within 30 days of delivery.

Eligibility Requirements

To qualify for return:

Item must be unworn, unused, and unwashed
Tags must remain attached
Original packaging must be included
Proof of purchase (order number) is required

Items showing signs of wear, washing, odor, damage, or alteration will be refused.

Non-Returnable Items

Final Sale items
Gift cards
Personalized or custom merchandise
Promotional or giveaway items
No. Premium Membership purchases are non-refundable because access to member-only benefits, discounts, offers, and exclusive content is provided immediately upon purchase.

Return Process

Email info@FordRaptorNation.com with:

Order number
Item(s) being returned
Reason for return

If approved, return instructions will be provided.

Approved returns must be shipped within 10 business days to:

Raptor Nation Returns Address:

Raptor Nation Inc.

1190-2 Country Club Road

Santa Teresa, NM 88008 United States

Returns sent without prior written authorization may be rejected.

Shipping & Fees

Original shipping charges are non-refundable
Customer is responsible for return shipping
Raptor Nation reserves the right to charge up to a $10 restocking or processing fee per return

This fee may be waived at our discretion depending on circumstances.

Refunds

Once received and inspected:

Refunds will be issued to the original payment method within 10 business days
Processing times may vary by financial institution

3. Vehicle Parts & Accessories (Third-Party Drop-Ship Products)

Most vehicle parts and accessories are fulfilled directly by third-party manufacturers or suppliers.

Important: Raptor Nation does not warehouse or physically handle most third-party vehicle parts.

Return Window Return requests must be made within 30 days of delivery.

Return Conditions

To be eligible:

Item must be new, unused, and uninstalled
No signs of mounting, bolting, wiring, or installation
All original packaging, hardware, manuals, and materials must be included

Installed or attempted installation items will not be accepted.

Shipping & Fees

Original shipping charges are non-refundable
Customer is responsible for return shipping
Returns may be subject to a 10–20% manufacturer restocking fee
Additional return freight charges may apply depending on product size

Because these items are drop-shipped, return approval is subject to the manufacturer's inspection and policies.

Warranty & Defects

If product arrives defective, damaged, or incorrect, email info@FordRaptorNation.com within 30 days and include:

Order number
Detailed description
Clear photos or videos

Warranty processing timelines may vary (2–4+ weeks) depending on manufacturer review.

Raptor Nation acts as a facilitator between customer and supplier but does not independently warranty third-party products beyond manufacturer coverage.

4. Partner Merchandise (Independent Vendor Fulfillment)

Some products featured on FordRaptorNation.com are sold and fulfilled directly by independent Raptor Run partners or vendors through Shopify integrations.

For these items:

Raptor Nation does not process payment
Raptor Nation does not handle inventory
Raptor Nation does not ship the product
Raptor Nation does not issue refunds

All returns, exchanges, and refund requests must be handled directly with the selling vendor according to their published return policy.

Customers are encouraged to review the vendor's return terms prior to purchase.

If you are unsure which policy applies to your order, contact info@FordRaptorNation.com and we will assist in directing your inquiry.

5. Order Cancellations

Orders may be canceled within 2 hours of placement by emailing: info@FordRaptorNation.com

After 2 hours, orders may already be in processing or fulfillment and must follow standard return procedures.

Pre-orders may be canceled prior to shipment notification.

6. Premium Membership Subscriptions

Premium Memberships are billed annually.

Cancellation

Members may cancel at any time via their account dashboard or by emailing: info@FordRaptorNation.com

Cancellation prevents future renewal charges.

Refund Policy

Because Premium Membership benefits (exclusive content, discounts, access privileges, digital perks) are made available immediately upon purchase:

Membership fees are non-refundable once access has been granted
Refund requests within 7 days of purchase may be reviewed at Raptor Nation's discretion if no member benefits have been utilized
No prorated refunds will be issued for partial membership periods

7. International Orders

Raptor Nation ships internationally.

International customers are responsible for all shipping costs, duties, taxes, and customs fees
Shipping rates vary by destination
International shipping costs are non-refundable
All international orders are considered Final Sale unless otherwise required by local law

Customers in the European Union may have a statutory 14-day cooling-off period where applicable.

8. Damaged, Lost, or Incorrect Orders

If your order arrives damaged or incorrect, contact info@FordRaptorNation.com within 7 days of delivery and provide:

Order number
Photos of packaging and item
Description of issue

If a package is marked delivered by the carrier but not received, the customer must file a claim directly with the shipping carrier. Raptor Nation is not responsible for carrier delivery errors once shipment is confirmed delivered.

9. Refused or Undeliverable Packages

Orders refused or returned due to incorrect address or failed delivery attempts will: